Refund policy

A Little Note on Returns 🕯️

Every Aarush Enterprises candle is prepared with care, and we hope it brings warmth, fragrance, and a little extra joy to your space.

Since candles are delicate products, we do not accept returns or exchanges for change of mind. However, if your order arrives damaged, defective, or incorrect, we’re here to help.

Here’s what you need to know:

• Contact us within 48 hours of delivery if your candle arrives damaged, defective, or different from what you ordered.
• Visit Account → Order History → Order Inquiry and select your order, if this feature is available on our website. You can also contact us through our customer support email.
• Tell us what went wrong and share 3 clear photos of the product, its packaging, and the issue.
• Our team will review your request and get back to you by email. If we need additional information or clearer photos, we may ask you to share them.
• Once your enquiry has been reviewed, we’ll let you know whether a replacement, exchange, or refund is applicable under our policy.

Please note that submitting an enquiry does not automatically guarantee a return, replacement, exchange, or refund. Each case will be reviewed individually.

Thank you for choosing Aarush Enterprises and letting our candles be part of your special moments. 🤍